Crown & Caliber Reviews

Crown & Caliber is an online platform for buying and selling luxury watches. The prices on the website vary widely depending on the brand, model, condition, and age of the watch. They have run promotions such as a $200 off all pre-owned watches and $500 off all pre-owned Rolex watches. However, it's important to note that these promotions are subject to change and may not always be available. The website has received mixed reviews from customers, with some praising their service and others raising concerns about their business practices. It's recommended to do thorough research and consider multiple sources before making a purchase.

Crown & Caliber sells a wide selection of pre-owned luxury watches from over 40 brands. Some of the brands include Rolex, Omega, TAG Heuer, Cartier, Tudor, Patek, Panerai, Blancpain, IWC, Breitling, and Jaeger-LeCoultre. Please note that the availability of brands and models may vary based on their current inventory.

Yes, Crown & Caliber does provide warranties for the watches they sell. They offer a Limited Warranty that covers defects in materials and workmanship of the merchandise for a defined period. This warranty is only extended to the consumer who originally purchased the merchandise from Crown & Caliber. If the merchandise you purchase is subject to a third party or manufacturer warranty, then the merchandise will be governed by such third party warranty. If the merchandise you purchase is not subject to a third party warranty, Crown & Caliber warrants that, during the warranty period, the merchandise you purchased from them will be free from defects in materials and workmanship. The warranty does not cover any damage due to transportation, storage, improper use, failure to follow the merchandise instructions or to perform any preventive maintenance, modifications, unauthorized repair, normal wear and tear, or external causes such as accidents, abuse, or other actions or events beyond their reasonable control. The warranty period is one year from the date of purchase if the merchandise or any portion of the merchandise is not subject to any other warranty. However, there seems to be some discrepancy as another source mentions a two-year warranty period. It would be best to confirm the warranty details directly with Crown & Caliber.

Crown & Caliber has a rigorous process for authenticating their pre-owned watches. Their watchmakers are dedicated to the integrity of their craft and the products that cross their benches. They have established an in-house training department within their watch shop that is dedicated to providing continual support on the identification of non-authentic watches and their components. This multi-point inspection also consists of their team running the serial number of every watch through brand databases as well as domestic and international claims databases to ensure that everything checks out prior to them ever purchasing the watch. Once a watch is shipped to them and it arrives in their facility, they begin the inspection process which includes authentication and performance testing. This process typically takes 3-5 business days. Once authenticated and serviced, each watch undergoes a 45-point certification and inspection process. They check for water tightness, accuracy, and functionality, as well as test the performance measures of all complications. Each watch sold is C&C Certified Authentic, which gives an extra measure of confidence to the buyer.

Crown & Caliber is a well-known online platform for buying and selling luxury watches. They offer a wide range of certified pre-owned luxury watches from over 30 brands. Their collection is extensive, with over 1200 watches available for purchase. They have a team of Swiss-trained and certified watchmakers who ensure the authenticity and quality of each watch. The watches go through a rigorous multi-point inspection and testing process before they are listed for sale. Crown & Caliber also offers a two-year warranty which covers repair or replacement of the watch or its parts. They have a return policy that allows customers to return their purchases for any reason up to 7 days from the date of shipment. They also offer 2nd-day shipping on all of their watches. However, before shipping, each watch undergoes a quality check to ensure it keeps proper time, is pressure-tested, and ready to go. This process can take between 3 to 10 business days. Crown & Caliber is recognized for its transparency and has a strong reputation in the industry. They have been endorsed by institutions like Forbes, Bloomberg, and the New York Times. They also power Neiman Marcus' certified pre-owned trade-in program.

To return a watch to Crown & Caliber, you need to follow these steps:

1. Contact Crown & Caliber within seven (7) days from the date of shipment to request a return merchandise authorization (RMA) number. You can do this by emailing them at returns@crownandcaliber.com.
2. Once they've issued you the RMA, Crown & Caliber will email you pre-paid, fully insured shipping labels.
3. The watch must be returned in the outlined timeframe and must have the tamper-proof red sticker in place. This sticker is a small strip that goes over the bezel of the watch but doesn’t hinder the try-on experience.
4. Ship it to them within 14 (fourteen) days of the original shipment date.

Remember, returning your watch is FREE, as long as you follow the steps laid out in their Return Policy. If you have any accessories to return, the process is similar. You must initiate a request for an RMA within seven (7) days of your watch shipping. The accessory must be within their facility 14 (fourteen) days from the date of shipment to process the return.

Crown & Caliber will issue payment for the merchandise in the amount stated in the offer, less any fees owed to Crown & Caliber as stated in the offer. The payment is made via the method of payment you selected on the seller portal at the address you provided. Please note that this information is based on the terms and conditions provided on the Crown & Caliber website. For the most accurate and up-to-date information, please visit their official website or contact their customer service directly.

Crown & Caliber has a return policy that allows you to return a watch for any reason up to 7 days from the date of shipment. When they ship the item, they affix a one-time use sticker to it. If you return the watch and the sticker has been removed or altered, they will need to put the watch back through their inspection process. If you've removed the sticker, you can still return your watch, but you'll be given a refund of the final sale price minus an inspection fee of 10% up to $500. To return a watch, you need to contact Crown & Caliber within seven days from the date of shipment to request a return merchandise authorization (RMA) number. Once they've issued you the RMA, they will e-mail you pre-paid, fully insured shipping labels. The item must be back to their facility within fourteen days from the original date of shipment. All returns must include not only the timepiece but also any included accessories.

As for their shipping policy, they offer 2nd-day shipping on all of their watches. Before they ship out, they quality check each watch to make sure it’s up to their standards. This means that one of their watchmakers is making sure the watch keeps proper time, is pressure-tested, and ready to go. If they desire to receive your merchandise for further inspection, they may provide you with a shipping label. However, they are not obligated to provide you with a shipping label.

You can contact Crown & Caliber at their office located at 5500 Interstate North Pkwy Ste 100, Atlanta, GA, 30328. Their office hours are from 9:00am-5:00pm ET Monday through Friday. You can reach them by phone at (800) 514-3750. Alternatively, you can also email them at info@crownandcaliber.com.